Shipping and Returns

Order Processing Time

All orders are processed within 1–2 working days (Monday to Friday, excluding public holidays). Once your order is processed, you will receive a confirmation that it has been dispatched.

Delivery Time (United Kingdom)

We offer free standard delivery across the UK.

Multiple Parcels

Items within the same order may arrive in separate parcels and at different times, as products may be sourced from different suppliers or warehouse locations.

Returns Policy

We want you to feel confident when shopping with ZippLy. You may request a return within 14 days of receiving your order.

To be eligible for a return, items must meet all of the following conditions:

• Items must be unused and in their original condition
• Items must be returned in original packaging
• Items must not be damaged or altered

How to Start a Return

To initiate a return, please contact our support team and include the following:

Return Shipping Costs

If the item is not faulty, the customer is responsible for return postage costs.

Damaged or Faulty Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with clear photos or videos showing the issue.

Depending on the situation, we may offer:

In confirmed faulty cases, we will cover reasonable return postage costs if a return is required.

Refused Deliveries

If delivery is refused without a valid reason, or if the parcel is uncollected and returned to sender, any fees incurred may be deducted from your refund.

Refunds

Once your returned item is received and inspected, we will notify you of the approval status.

Exchanges

We currently do not offer direct exchanges. Please return the original item and place a new order for the replacement item you need.

Need Help?

If you have any questions about shipping, delivery, or returns, our support team is here to help.