Contact Us

We'd love to hear from you! Our dedicated team at Porto Store is here to assist with any inquiries, provide personalized advice, or address any concerns you may have.

Customer Support

Our friendly customer support team is available to assist you Monday through Friday, from 9:00 AM to 6:00 PM.

Online Assistance

For quick queries or assistance outside our regular hours, you can use our live chat feature on the website. Our online support team is ready to provide real-time help.

Social Media

Connect with us on social media for the latest updates, design inspiration, and to stay in the loop with our community. Find us at @YourSocialMediaHandles

We are committed to ensuring your experience with Porto Store is exceptional.

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    Frequent Asked Questions

    Your go-to resource for answers to common queries about our furniture store. We've compiled a list of frequently asked questions to make your shopping experience as seamless as possible. If you can't find the information you're looking for, feel free to reach out to our customer support team for personalized assistance.

    Yes, if you are opening a new café, takeaway or food business, we can suggest a starter list of food packaging, disposable tableware and hygiene supplies based on your setup.
    You can reach us using the contact form on the website or via the contact details shown in the footer. Our support team is happy to help with product advice, orders and delivery queries.

    Look for items marked as recyclable, compostable or lower impact, such as wooden cutlery and palm leaf tableware. Our team can also recommend options that balance sustainability with performance and cost.

    We monitor current UK rules on single-use items and work to offer products that meet these requirements. Product descriptions highlight any relevant information so you can buy with confidence.

    Subject to our terms, unopened and unused products in their original packaging may be returnable. Contact us before sending anything back so we can confirm the steps.

    If you receive damaged, faulty or incorrect items, please contact us within a set timeframe with your order number and photos. Our team will review the issue and arrange a suitable solution in line with our returns policy.
    In many cases we can help source additional packaging or hygiene products through our supplier network. Send us details of what you need and we will let you know what is possible.
    Yes, we can often offer better pricing for regular, high-volume or contract customers. Contact us with your product list and approximate quantities to discuss trade rates.